Board questions Motorola GIS contract terms and update frequency for NG911 compliance

A staff member told the board that Motorola proposed a GIS-management arrangement described in the discussion as a large multi-year figure but clarified the recurring cost would be in the low hundreds of thousands per year; the same staffer said Motorola’s standard offering included only four updates annually and flagged that as a potential problem relative to NG911 expectations.

“The new NG 9 1 1 standard say that we have to have them addressed correctly within 7 business days,” a staff member said, noting a mismatch between the vendor’s update cadence and what the staff thought the standard requires. The staff member also said the vendor would have about $12,000–$13,000 worth of cleanup work on Motorola’s side that must be completed before Motorola could manage the dataset under contract.

Board members discussed options including a two‑year contract that would fund cleanup and transition work followed by bringing GIS management back in‑house. They also noted the need to confirm exact pricing and what services are included: one number referenced in the conversation ($3,030,000) was described as misleading in the meeting, with staff clarifying the recurring cost was actually closer to “a 100 and some thousand for a year.”

Next steps: staff will follow up with Motorola to get a clear contract proposal, confirm update frequency and SLAs relative to NG911 expectations, and return with cost options and a recommendation.