Paid Leave Oregon reports stable trust fund and improvements in processing times amid usability concerns
Paid Leave Oregon officials told the Senate committee the trust fund remains stable (reserve approx. 8.5 months), the program has served more than 223,000 customers and paid over $2 billion in benefits, processing times and call waits have improved but 3035% of customers still report difficulty with online forms and communications.
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Paid Leave Oregon Director Juan Serratos briefed the committee on program performance and customer-service improvements. Serratos said the trust fund was stable as of May 31, 2026, citing a reserve of approximately 8.5 months (the program's six-month minimum reserve was described as the benchmark). He said the program has served more than 223,000 customers and delivered over $2,000,000,000 in benefits since going live.
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