County explains backup dispatch plan with Coffee County and Camptown
Staff described a backup routing plan that shifts overflow 9-1-1 calls to Coffee County and a Camptown dispatch center when local capacity is exceeded; the state-provided NextGen console arrangement was cited as a resilience measure.
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County staff told commissioners how backup handling would work during surges: five positions will run locally and in overflow the system will route calls to a backup center in Coffee County, which will then notify the county dispatch center. Agency official described the failover as automatic: calls "are going to jump to our backup account, which is actually Coffee County."
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