Council debates switching permit and work‑order software amid concerns about BS&A performance and cost

Staff described a proposal to move permitting and work orders away from the current BS&A arrangement to a different vendor that would provide online permitting, electronic work orders tied to crews, inventory tracking, and automatic citizen notifications. The presenter said the current BS&A modules are clunky, costly to customize and do not deliver reliable follow‑up; he noted an annual cost of $7,500 for the current module and estimated $10,000 a year for a new system, with an initial vendor quote near $36,000 for one competitor.