Ramsey County explains mobile crisis response and call assessment process
Peter O'Malia described how trained crisis counselors take identifying information, assess safety, attempt de-escalation, offer options and, when needed, dispatch mobile crisis teams that phone ahead, create safety plans and connect people with ongoing care.
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Peter O'Malia outlined the county's standard call-and-response procedure for crisis contacts. He said trained crisis counselors first gather identifying information, assess whether someone is safe and listen to understand the crisis.
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