Dispatch visibility gaps and helicopter coordination complicate EMS response, chiefs say
Dispatch staff and chiefs told commissioners that county dispatch currently cannot view ambulance locations in real time and that helicopters sometimes auto-launch without local units being aware, creating confusion on scene and adding to delays.
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Dispatchers and fire chiefs described gaps in real‑time visibility of ambulance locations and problematic coordination with medical helicopters, which chiefs said sometimes auto‑launch and arrive while local units are on scene but not notified.
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