Advisory board outlines dispatch staffing, tech and public-education steps

Randy Rayard, a member of the Central County Emergency Communications Advisory Board, summarized about 18 months of committee work on staffing, system upgrades and public outreach. He said the dispatch center had moved toward discipline-specific assignments (separate EMS, fire and law-enforcement dispatch roles) and hired a workforce specialist for recruitment and retention. "We started out back when this began with a tour of the facilities…and one of the things that we noticed pretty much immediately was staffing," Rayard said.