Clerk: DMV queuing system now offers interpretation in eight languages
Summary
Mary Finnegan said the county chose the eight most prevalent languages for the queuing system and uses a New York State online interpretation service to help non-English-speaking customers at the Utica and Rome DMVs.
Mary Finnegan said the county's new queuing system supports eight languages identified as the most prevalent locally and that staff also use a New York State online interpretation system for added support. "It also speaks 8 different languages, interprets in 8 different languages, which we felt was essential because we have so many different languages spoken in Utica," she said.
Finnegan said the language options are part of broader efforts to make document and appointment guidance accessible. She said staff and the information center help customers determine paperwork and appointment details when they arrive.
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