Council waives April late fees after billing-system migration errors
After a billing-system migration created duplicate and missing water bills, council voted to waive late fees applied to May bills for April usage; staff reported about 545 accounts were assessed late charges totaling roughly $5,117.
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Council voted to waive late fees that had been applied to May bills for April water usage after staff described a migration from BSMA.NET to a BSMA cloud system that produced billing errors. Staff said the migration produced duplicate bills for some residents and missing bills for others; the meeting record showed 545 late-fee assessments and a total late-fee amount of about $5,117.
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