DOCS sets 100% compliance KPIs, warns shot-clock noncompliance could trigger fee waivers
Summary
DOCS listed 2027 KPI goals including 100% rental-registration compliance and 100% completion targets for plan-review and inspection timelines, noting state-imposed shot clocks could force permits to be issued with zero fees if targets are missed.
Mike Hollabaugh outlined KPI goals for 2027, saying DOCS wants to "achieve a 100% rental registration, permit compliance, in 2027" and to meet shot-clock or time-clock requirements the state has imposed. He added a goal of 100% for 90-day approvals for plats and development plans and an overall plan-review target of 90%.
Hollabaugh warned of consequences for failing to meet those timelines: "If we don't achieve those, the state mandates, that, permits be issued with 0 fees." He characterized the KPI goals as measures to avoid state-mandated fee waivers and to improve customer-service timelines.
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