August Committee Meetings August 6, 2026

Dutchess County Legislature · August 6, 2026

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2:12:19

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30:00

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1:30:00

2:10:00

Presentation: EVA phone system and pilot results

PresentationDiscussion

0:29 → 10:37(10m 8s)

Commissioner Sabrina Marzoukas of the Department of Children and Family Services presented a pilot of the EVA phone assistant to handle SNAP (Supplemental Nutrition Assistance Program) calls, saying EVA answered 196 calls in early testing and the rights-and-responsibilities module handled 909 recitations saving roughly 63 hours; she described the system architecture, data storage terms and security controls, and said EVA will store transcripts per contract for 10 years.

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County legislators heard a presentation and pilot results for an automated phone assistant called EVA to handle SNAP calls, discussed data/privacy and staffing impacts, and moved a slate of routine resolutions and several policy items including a kratom ban and an increase to preschool special-education reimbursement rates.

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