McComb staff detail water-billing fixes, schedule training after meter problems

City utility staff told the board on Aug. 4 that recent problems with new meters and billing software caused some customers not to receive bills and that corrective actions have been taken for the meters identified as faulty. The utility manager said the city engaged contractors — including Water Company of America and Master Meter — to identify root causes and calibrate systems. "All of those meters have been corrected. they are now we have corrective actions in place and and right now they are operating in accordance with the current specs," the utility manager reported.

Staff scheduled training with Master Meter in mid-August to improve meter reading and billing processes and agreed to deliver a report to the board showing (a) how many locations are using water but not receiving a bill and (b) a reconciliation of trash-container deliveries versus billed accounts. Board members asked that the city follow up with its contractors and bring representatives together for a joint briefing, and they requested a cross-check report of delivered containers (about 4,873 delivered versus the 5,200 originally bid) against active billed accounts. No formal vote was taken; staff received directions to produce the data requested and to convene contractors for a session so the board can verify progress.