CalPERS members report widespread problems after switch to SilverScript; board rep. pledges follow‑up
Retirees told CalPERS at a Jan. 31 town hall that a January switch from Optum to SilverScript (CVS) left prescriptions missing, prior authorizations lost and customer service unresponsive. Yvonne Walker said CalPERS will route cases to its health team and that staff are working to resolve glitches.
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Yvonne Walker, the CalPERS board representative for the webinar, acknowledged at the Jan. 31 town hall that the systemwide switch of CalPERS’ pharmacy benefit manager from Optum to SilverScript/CVS has produced member complaints and operational "glitches" and said CalPERS staff will route specific cases to its health team for follow‑up.
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