Ginnie Mae tells issuers it will extend e-notification window, roll out DCTR visibility and SFPDM, My Ginnie Mae updates

Ginnie Mae staff and vendor partners outlined a package of issuer‑facing system updates on their June modernization and issuer outreach call, saying the changes aim to give issuers more time to act on automated notices and to improve visibility and usability across delivery and custodian workflows.

Paul St. Laurent, a Ginnie Mae official, said one of the first changes affects the loan‑matching e‑notifications Ginnie Mae issues to flagged loans. "It used to be 30 days, and it's gonna be pushed out to 10 months," he said, adding the longer retrieval window should give issuers more time to pull notices and should aid Ginnie Mae field reviews. St. Laurent also reminded issuers not to email sensitive mortgage documents and to use the secure channels Ginnie Mae provides.

Ashley Dunn, a project manager at the Bank of New York, described enhancements to the Document Custodian Transfer Request (DCTR) application within the My Ginnie Mae portal. Dunn said relinquishing document custodians will soon be able to use view‑only features to track transfer and merger request approvals and statuses, view historical transactions where they were the relinquishing custodian, and download request summaries and approval letters. "The implementation in go live is targeted for July 11 with the features being available on the fourteenth," she said.

Lawanda Dates, senior IT project manager at Ginnie Mae, outlined planned improvements to the Single Family Pool Delivery Module (SFPDM). Dates said the agency will add support for reperforming loans (including extended‑term submissions), digitize PIT/eNote indicators, allow HUD form downloads for sold or transferred PIT pools, add sorting and navigation improvements on acceptance screens, and tighten validation around the last payment/installment due date to prevent LPIDD values that precede a first payment date. She also referenced two modernization bulletins (Mod Bulletin 61 and Mod Bulletin 62) that relate to recent business‑rule changes.

Ashley Dunn returned to summarize a phased My Ginnie Mae user‑interface optimization that will refresh layouts, filters, tables and dashboard widgets across several issuer applications. Dunn said these are visual and usability upgrades only and do not change application functions; the phase‑2 go‑live date is targeted for July 28.

Representatives from BNY and Ginnie Mae offered practical tips to issuers. Wade Gale of BNY recommended using the Pool and Business Rules Error Guide and the Validation and Testing Tool (VTT) before first submissions and said several issuers incorporate the VTT into routine workflows. Staff also pointed users to on‑demand e‑learning modules on ginnemae.gov and encouraged subscriptions to the agency's notification service for targeted updates.

During the Q&A, attendees asked about details and system behavior. Ginnie Mae staff said there is no ETA yet for a proposed change to BD counting rules and asked to follow up. Several attendees reported specific SFPDM issues — for example, 'select all' not including every attested pool when confirming many pools — and staff advised contacting support (ServiceNow/help desk or Sean Wilson) so engineers could reproduce and resolve those cases. Attendees also sought the document they called "purchase advice;" presenters and participants clarified that "purchase advice" is a Fannie/Freddie term and that Ginnie Mae uses forms 11705 and 11706. Community members noted that Ginnie Mae loan numbers are available in the XML export from SFPDM after initial certification.

Sylvia Bowling, the call host, closed by pointing users to the posted slide deck and the ginnemae.gov training resources, asking attendees to complete the post‑call survey, and offering follow‑up through askginnemae@hud.gov.

Next steps: DCTR enhancements are targeted for mid‑July, My Ginnie Mae UI updates for late July, and Ginnie Mae encouraged issuers to use the VTT and to contact support for technical issues.